**DRY GOODS RETURN POLICY**
To return dry goods, you need to show a receipt. Foods, medications and other items that can spoil must be unopened and in good condition to sell again. You must return these items before they expire. We cannot take back any frozen foods.
To return equipment, you need to keep the original packaging and make sure the equipment is in good condition to sell again. The equipment must not have any signs of use. If the equipment is defective, broken or not working, you can exchange it for a new one. You must return the equipment within one week of buying it. We will only give you a refund if we don't have a replacement in stock.
You can return gravel if the bag is unopened.
We will decide whether to take back wood and hand rock on a case-by-case basis.
For any other items not mentioned above, you need to get approval from Killian or Sarah before you can get a refund or a replacement.
****FISH AVAILABILITY**
The pictures of the fish on this website are authentic and taken from OUR tanks at the store. The fish may look slightly different in color and size from the pictures due to various factors.
We try our best to keep our website and current inventory updated. We usually update the site every few days. However, sometimes a group of fish may sell out quickly, even on the same day they are put on sale. Therefore, seeing a picture of a fish on this website does NOT mean that the fish is still available in our store. If you are coming from far away for a specific fish, we strongly advise you to call the store beforehand to check if we still have it.
If you have any questions about our fish, policies or anything else, please feel free to call us or click on the contact button to send us a message. Thank you.
IMPORTANT INFO FOR OUR CUSTOMERS
**LIVE FISH GUARANTEE**
We offer a live arrival and acclimation guarantee for our fish for 72 hours (3 days) from the date of purchase. This means that if your fish dies within 3 days of buying it, you can get a full refund or exchange, no questions asked. All you need to do is bring back the fish and your receipt.
**WITHOUT THE FISH AND THE RECEIPT, WE CANNOT PROCESS ANY REFUND OR EXCHANGE.**
We do NOT accept returns or exchanges for live fish. If you want to give up your fish for our rescue program, we will gladly take them, but we will not give you any money or credit for them. We cannot determine if your tank made the fish sick, or if the fish was already sick when you bought it. This also applies to aggressive fish. We do our best to advise you on compatible tank mates for your fish, but ultimately, you are responsible for what you put in your tank.
The following animals are not covered by any guarantee:
SHRIMP, SNAILS AND FROGS: They can have diseases that are invisible to the human eye, and they can also die from molting problems, regardless of their health. Therefore, we cannot guarantee their survival.
CORYDORAS: They are very sensitive to changes in water parameters, acclimation and environmental stress, so we cannot guarantee their survival.
DISCUS FISH: They are very fragile and sensitive, so we cannot guarantee their survival (even our distributor does not guarantee them for us).
If you have any questions or concerns about our guarantee, please contact Killian through our website.
Thank you.
**SCHEDULES**
We will be closed on the following holidays:
- 4th of July
- Thanksgiving
- Black Friday
- Christmas Eve (early close)
- Christmas
- Day after Christmas
On all other days, we are open seven days a week. However, as a small business, we may have some unforeseen closures or changes in our operating hours. We will notify you of any such events on our social media accounts and our Google directory page, if possible. You can also visit this page for the latest updates.
UPCOMING UNSCHEDULED CLOSURES/OPERATING TIMES: